Get in Touch
Have questions about pricing, coverage, your account, or the curated preview? We're here to help you figure out whether CriticalThink HR is the right fit and to support existing members.
Short Answer
Contact CriticalThink HR when you need help with SHRM-CP or SHRM-SCP prep access, subscriptions, preview questions, account support, sales questions, or partnership ideas. For the fastest response, include the email on your account, the certification you are studying for, and whether the issue is blocking practice, billing, or general decision-making.
Existing members should describe the exact page, action, or error they saw. New visitors can ask whether the 3-Day Preview or instant all-access plan is the better starting point.
Support
Use this for login trouble, subscription questions, preview access, progress issues, or platform behavior you want us to investigate.
Sales
Use this when you are comparing SHRM-CP or SHRM-SCP prep options, need help choosing a plan, or want to understand what all-access includes.
Partnerships
Use this for employer, coach, creator, school, or HR community conversations where CriticalThink HR could support certification readiness.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible. Please provide as much detail as you can to help us assist you better.
Contact Information
Support Hours
Monday - Friday: 8:00 AM - 5:00 PM CST
Saturday: 9:00 AM - 3:00 PM CST
Sunday: Closed
Email Addresses
General Support: support@criticalthinkhr.com
Sales Inquiries: sales@criticalthinkhr.com
Partnerships: partnerships@criticalthinkhr.com
Response Time Expectations
• Email Support: 2-4 hours (business hours)
• Contact Form: Within 24 hours
• Emergency Issues: Within 1 hour
Frequently Asked Questions
Find quick answers to common questions about CriticalThink HR.
Ready to Get Started?
Start with instant all-access for $47/month, or contact us first if you want help deciding whether the platform fits your prep needs.
Still have questions? Email us directly